Serena

 We understand if you aren’t fully satisfied with your order.

 EXCHANGES :

How to exchange?

To be eligible for exchange, your item must be unused, and in the same condition in which you received it.

Your item must be in its original packaging. The exchange must be initiated within 72 hours of receiving the order and reach us within 10 days of the same.

In case of a request to exchange, you may email us at support@itgirl.in with :

ORDER NUMBER :
REASON FOR EXCHANGE :
NEW PRODUCT REQUIRED :

and ship it to our warehouse (To, IT GIRL, D-14, FIRST FLOOR,OKHLA PHASE-1, New Delhi – 110020) with your name and order number on parcel.

Note : Your request is important to us. However, due to an influx of emails, please allow us 24 working hours to get back to you!

Once we receive your shipment, your exchange request will be initiated and a new package will be shipped out!
Please note : 

• Exchange of size is solely dependent on the availability of size required at the time of delivery to our warehouse (after it passes quality-check). 
  Process time : 2-3 working days
• In case the product required is not in stock, we will process your exchange order in 7-10 working days.

NOTE : WE DO NOT ACCEPT EXCHANGES FOR INTERNATIONAL OR SALE ORDERS, WE ONLY PROVIDE SIZE EXCHANGE FOR SWIMSUIT.

To be eligible for return, your item must be unused, and in the same condition in which you received it. Your item must be in its original packaging.

The request must be initiated within 72 hours of receiving the order.

In case of a request to return (store credit), you may email us at support@itgirl.in with :

ORDER NUMBER :
REASON FOR EXCHANGE :
NEW PRODUCT REQUIRED :

and ship it to our warehouse (To, IT GIRL,  D-14, FIRST FLOOR,OKHLA PHASE-1, New Delhi – 110020). 

Note : Your request is important to us. However, due to an influx of emails, please allow us 24 working hours to get back to you!

Once we receive your shipment, your return request will be initiated. and will take about 3-5 working days to complete.

On approval, we will provide you with store credit to your IT GIRL account.

NOTE : WE DO NOT ACCEPT RETURNS FOR SWIM WEAR OR INTERNATIONAL OR SALE ORDERS!

NOTE : WE DO NOT PROVIDE CANCELLATION OF ORDERS.

 How long does it take for the order to reach me?

 All orders are processed and shipped within 2-3 business days of receiving the order.

Once processed, based on your shipping method, will take about 7-12 business days to reach you.

 How much is shipping?

Shipping charges will be calculated at check out based on the shipping method (as follows: )

Do you ship worldwide?

ABSOLUTELY!

For more details, Whatsapp on +91 8799797643

Mon-Fri : 11am - 5pm

 How long does it take for the order to reach me?

 All orders are processed and shipped within 2-3 business days of receiving the order.

Once processed, based on your shipping method, will take 7-12 business days to reach you. 

 How much is shipping?

 Shipping charges are calculated at check out based on the order value & weight of the shipment. COD charges are 350/- per order

 What about customs & duties?

The customer will bear any and all customs and duties associated within your country.

FOR LUXE ORDERS :

An executive from IT GIRL will get in touch with you to take a nominal prepayment to confirm your LUXE order.